Confidentiality & NDAs
- Mutual NDA available on request (our template or yours).
- Discreet handling of confidential briefs; anonymous project codes and internal-only portfolios if required.
Design & Development
- Creative brief, moodboards, and material proposals.
- CAD/3D renders or sketches; prototypes/samples when useful.
- Structured approvals at key milestones (design → sample → pre-production).
Documented Authenticity
- Photo & video of the making process (from first cut to final finish).
- Certificate of Authenticity: signed, serialized; artisan, materials, techniques, and completion date.
- Hallmarks/maker’s marks and assay certification where applicable.
- Optional: blockchain registration / tamper-evident seals.
Professional Photography & Usage Rights
- Editorial-quality photo shoots(on-white and lifestyle).
- Standard license: perpetual, non-exclusive marketing use (web, print, social) by the client; credit appreciated, not required.
- Options: extended or exclusive licenses, RAW file delivery, on-location shoots.
Personalization & Branding
- Engraving, embossing, monograms, custom colorways and dimensions.
- Co-branded packaging: custom boxes, cards, ribbons; foil-stamped logos and Pantone-matched details.
- Edition numbering and individual serialization.
Packaging & Presentation
- Archival, gift-ready presentation with care card and COA.
- Sustainable options (FSC papers, recycled components) on request.
Shipping & Logistics
- Worldwide, insured shippingwith end-to-end tracking.
- Customs documentation (HS codes, commercial invoices), Incoterms support, VAT handling guidance.
- White-glove delivery/installation for large or fragile pieces.
- Optional split shipments, warehousing, and scheduled rollouts.
Guarantee & Aftercare
- Up to 100-year manufacturing guarantee on eligible categories (terms apply).
- Complimentary
care instructions; optional maintenance plans (cleaning, polishing,
re-plating, resizing, re-stringing, leather care). - In-house repairs or supervised specialist restoration.
Sourcing & Sustainability
- Ethical sourcing on metals, stones, leathers, and woods; recycled precious metals on request.
- Material provenance notes included in the COA dossier.
Corporate Services
- Vendor onboarding support, compliance paperwork, and PO-based invoicing.
- Bulk personalization, gift notes by recipient, kitting and drop-shipping to multiple addresses.
- ESG reporting data for materials and packaging upon request.
Capacity & Timelines
- We don’t mass produce: annual capacity typically 1–1,000 pieces.
- Bespoke one-offs (e.g., high-jewelry rings) can require many months; coordinated ateliers can deliver up to 1,000 gifts, often within ~6 months, depending on complexity and approvals.
- Rush options reviewed case-by-case.
Data & Privacy
GDPR-compliant file handling and secure asset transfer.